Refund Policy

Last updated: September 25, 2026

We want you to be confident before and after you pay. This page explains how refund requests are handled at iptvvpro.

Before you buy

Check that your devices are supported on the devices page, and ask us on WhatsApp for the current channel list if specific channels matter to you. If you are unsure whether your TV or internet connection is suitable, message us before ordering. We would rather answer a question than process a refund.

If something is not working

Message us on WhatsApp at +212 679-832403 first. Most problems come from device settings, the player app, or Wi-Fi, and we can usually fix them quickly together.

Requesting a refund

If we cannot resolve a problem with the service, you can request a refund on WhatsApp. We review each request individually, taking into account how long the plan has been active and the nature of the problem.

What is not covered

• Problems caused by your internet provider, home network, or device hardware
• Fees paid to third-party player app developers
• Currency conversion or foreign transaction fees charged by your bank or card issuer
• Access suspended for breaking our Terms & Conditions

Contact

All refund questions: WhatsApp +212 679-832403.